At Ujjivan Small Finance Bank, our dedication over the years to reinforcing our fundamental principles has played a crucial role in our transformation and advancement.
We have placed great importance on nurturing the skills and abilities of our workforce, acknowledging their invaluable contributions to propelling our progress. Additionally, we have designed bespoke products and solutions to cater to diverse customer segments, aligning with our customer-centric approach. Embracing the digital age, we have broadened our array of digital platforms to engage with customers through various channels, thereby enhancing their experiences and optimising our overall operational efficiency.
We have implemented advanced technological platforms to accommodate increased business volumes, streamline processes, and maintain exceptional asset quality. In order to ensure broader accessibility, we have also fortified our physical infrastructure by establishing new banking outlets, forming partnerships with payment fintech companies, and expanding our alternative channels.
Our commitment and determination to invest in growth platforms are shaping a stable, expandable, and sustainable future.
Key Highlights of FY 2022-23
- Financial
- Operational
- People and Community
Total income
Pre Provision Operating Profit
Profit after tax (PAT)
Earnings per share (EPS)
Growth in FY 2022-23 over FY 2021-22
Collection efficiency*
New customers added
Leads generated per month (phone banking)
New employees added
Person hours of training per employee
CSR expenditure
Report Card FY 2022-23
Achievements of the Year
Under Review
- Financial
- Operational
- Digital
- People
Balance Sheet Size
(₹ 23,612 Crores in
FY 2021-22)
Disbursements
(₹ 14,113 Crores in FY
2021-22)
Gross Loan Book
(₹ 18,162 Crores in FY
2021-22)
Total Deposits
(₹ 18,292 Crores in FY
2021-22)
Retail Term Deposits
(₹ 5,993 Crores in
FY 2021-22)
Net Interest Income
(₹ 23,612 Crores in
FY 2021-22)
- Disbursements reached a significant milestone, surpassing ₹ 20,000 Crores, and amounted to ₹ 20,037 Crores for FY 2022-23.
- Achieved a remarkable milestone in our deposits, crossing ₹ 25,000 Crores and closing the year with a total of ₹ 25,538 Crores in deposits.
- Among the top 200 listed profitable companies in India based on absolute profits. Additionally, all major verticals showed profitability for the year.
- Displayed robust growth in retail deposit base, CASA deposits, and customer acquisition, which remained encouraging.
- Expanded our branch network with the addition of 54 new branches, bringing the total to 629 branches. Notably, we also have expanded into a new state (Telangana), further extending our reach.
- Raised ₹ 5,813 Crores through various sources, including IBPC (₹ 4,043 Crores), Refinance (₹ 1,000 Crores), Term Loans (₹ 250 Crores), Sub-debt (₹ 300 Crores), and Securitisation (₹ 219 Crores).
- Showed consistent growth in digital penetration, with over 23.92 Lakhs unique customers registered on our mobile banking and UPI platforms as of March 31, 2023. In FY 2022-23, we successfully onboarded an additional 7.47 Lakhs+ unique customers.
- Distributed more than 2.96 Lakhs+ Ujjivan Pay QR solutions to merchants, resulting in a deposit mobilisation of over ₹ 300 Crores.
- Achieved a remarkable increase of 105.26% in terms of digital repayment compared to FY 2021-22 for our MicroBanking customers. Notably, in FY 2022-23, 15.72% of the total collections made by MicroBanking customers were conducted digitally through the Bharat Bill Payment System platform.
- Emerged as the Great Place to Work Institute for FY 2022-23 and also featured in the Top 50 ‘Great Place to Work’ in the general category and BFSI Industry.
- Organised various forums and events like ‘Chai pe Charcha’, which allowed employees to meet and engage with the leadership team at the corporate office. We also had ‘Lunch with the Captain’, allowing employees to engage in meaningful discussions with the MD and CEO over a meal.
- Our board and management rewarded employees who contributed to our Bank's turnaround in FY 2021-22
- Corporate Identity
- Milestones
- Physical Reach
- Digital Banking Ecosystems
- Products and Services
- Customer Service
- Marketing Engagements
- Customer Testimonials
- Key Performance Indicators
Corporate Identity
Achievements of the Year Under Review
Ujjivan Small Finance Bank Limited (‘Ujjivan SFB’ or ‘We’ or ‘Our Bank’) is one of India’s leading small finance banks. We are committed to serving the unserved and underserved segments of the population through financial and digital inclusion. As an aspiring mass-market bank, we offer our large customer base a wide range of financial services and a personalised customer experience
Read More
Milestones
Growing from Strength to Strength
- Commenced operations in Telangana.
- Launched India’s 1st Voice-Visual-Vernacular banking app - Hello Ujjivan.
- Achieved ₹ 1,100 Crores net profit for FY 2022-23.
Physical Reach
Deepening our Outreach Across India
Our focus is to provide financial services to unserved and underserved customers and to transform into a mass-market bank. With a pan-India presence, including some of the most remote parts of the country, we have become a one-stop destination for financial services and personalised customer offers, with the digital platform as the key enabler.
Read More
Digital Banking Ecosystems
Accelerating a Seamless Banking Experience
We have developed a strong and dependable digital ecosystem to cater to different customer segments with speed, accuracy, and security. Our digital approach aims to create a bank ready for the future, providing customers with omnichannel, convenient, and affordable solutions while automating most current business processes.
Read More
Products and Services
Offering a Comprehensive Product Suite for All Customers
To cater to our customers' diverse and ever-changing needs, we have developed a comprehensive range of products and services. We have also established a robust asset-liability franchise and offer third-party products through multiple delivery channels. This enables us to provide our customers with a seamless and convenient banking experience while ensuring that their financial requirements are met with agility and efficiency.
Read More
Customer Service
Sharpening our Service Edge
Delivering outstanding services is our top priority, essential to retaining our competitive edge in the market and attracting and retaining customers. We continuously advance our technological capabilities and broaden our portfolio to provide our customers with a wider array of products and services.
Read More
Marketing Engagements
Fostering Relationship-Driven Growth
At Ujjivan SFB, we strive to reach the relevant strata of society through our branding and outreach initiatives. The marketing efforts are designed to connect with individuals and communities and resonate with their aspirations. Through our brand, we reach out to our target audience by leveraging insights, experience, and support infrastructure to enable and engage our customers to realise their dreams and aspirations.
Read More
Customer testimonials
Few Words from our Patrons
I am incredibly thankful to Ujjivan Small Finance Bank for their support in making my dream of opening a new showroom a reality. The Bank’s decision to grant me a loan of ₹ 52 Lakhs has been a complete game-changer for my business. Thanks to this financial assistance, my turnover has experienced a remarkable surge from ` 50 Lakhs to an impressive ₹ 1.5 Crores.
Read More
-
Corporate Identity
Corporate Identity
Achievements of the Year Under Review
Ujjivan Small Finance Bank Limited (‘Ujjivan SFB’ or ‘We’ or ‘Our Bank’) is one of India’s leading small finance banks. We are committed to serving the unserved and underserved segments of the population through financial and digital inclusion. As an aspiring mass-market bank, we offer our large customer base a wide range of financial services and a personalised customer experience
Read More
-
Milestones
Milestones
Growing from Strength to Strength
Read More- Commenced operations in Telangana.
- Launched India’s 1st Voice-Visual-Vernacular banking app - Hello Ujjivan.
- Achieved ₹ 1,100 Crores net profit for FY 2022-23.
-
Physical Reach
Physical Reach
Deepening our Outreach Across India
Our focus is to provide financial services to unserved and underserved customers and to transform into a mass-market bank. With a pan-India presence, including some of the most remote parts of the country, we have become a one-stop destination for financial services and personalised customer offers, with the digital platform as the key enabler.
Read More
-
Digital Banking Ecosystems
Digital Banking Ecosystems
Accelerating a Seamless Banking Experience
We have developed a strong and dependable digital ecosystem to cater to different customer segments with speed, accuracy, and security. Our digital approach aims to create a bank ready for the future, providing customers with omnichannel, convenient, and affordable solutions while automating most current business processes.
Read More
-
Products and Services
Products and Services
Offering a Comprehensive Product Suite for All Customers
To cater to our customers' diverse and ever-changing needs, we have developed a comprehensive range of products and services. We have also established a robust asset-liability franchise and offer third-party products through multiple delivery channels. This enables us to provide our customers with a seamless and convenient banking experience while ensuring that their financial requirements are met with agility and efficiency.
Read More
-
Customer Service
Customer Service
Sharpening our Service Edge
Delivering outstanding services is our top priority, essential to retaining our competitive edge in the market and attracting and retaining customers. We continuously advance our technological capabilities and broaden our portfolio to provide our customers with a wider array of products and services.
Read More
-
Marketing Engagements
Marketing Engagements
Fostering Relationship-Driven Growth
At Ujjivan SFB, we strive to reach the relevant strata of society through our branding and outreach initiatives. The marketing efforts are designed to connect with individuals and communities and resonate with their aspirations. Through our brand, we reach out to our target audience by leveraging insights, experience, and support infrastructure to enable and engage our customers to realise their dreams and aspirations.
Read More
-
Customer Testimonials
Customer testimonials
Few Words from our Patrons
I am incredibly thankful to Ujjivan Small Finance Bank for their support in making my dream of opening a new showroom a reality. The Bank’s decision to grant me a loan of ₹ 52 Lakhs has been a complete game-changer for my business. Thanks to this financial assistance, my turnover has experienced a remarkable surge from ` 50 Lakhs to an impressive ₹ 1.5 Crores.
Read More
-
Key Performance Indicators
Chairman’s Statement
Ready for Stronger Tomorrow…
We have a strong and diverse Board, with three women independent directors and professionals and leaders from varied areas of expertise and experience such as Banking, Finance, Micro-Finance, Accounts, Human Resources, Risk Management, and Information Technology, among others.
Message from the Managing Director and CEO
Consolidating the Core. Building the New.
At the onset of FY 2022-23, we committed to achieving stability, growth, improved asset quality, and increased profitability. I am delighted to announce that we have successfully delivered on all fronts.
- MicroBanking
- Agriculture & Rural Banking
- MSME
- Affordable Housing
- Vehicle Finance
- Branch Banking and TASC
- Third-Party Products
- FIGB
Taking Banking to the Last Mile
The core focus of our initiatives in the MicroBanking vertical is to improve the lives of individuals in the underserved sector. We are deeply committed to our objective of ensuring financial inclusion for the unserved and underserved sectors by granting them access to comprehensive banking facilities. We have a nationwide customer base of over 6 Million, and we cater to their specific needs by offering thoughtfully crafted products that address their requirements for financial security, liquidity, and convenient banking services.
Read More
Serving the Unbanked Ecosystem
Our Agriculture & Rural Banking vertical remains dedicated to serving the unserved and underserved population. The unbanked rural centre (URC) branches are committed to enhancing the lives of customers by granting them access to a comprehensive range of financial services. The Rural Banking staff goes the extra mile by providing doorstep services, making it more convenient for customers and further improving their overall experience.
Read More
Supercharging the Businesses of Bharat
In line with India's aspiration of becoming an economic superpower, MSMEs have emerged as a driving force, contributing close to 50% of the country's exports, one-third of its GDP, and employing nearly one-fifth of the workforce. This remarkable impact results from Government initiatives and schemes designed specifically for micro, small, and medium enterprises, complemented by entrepreneurship-focussed drives, financial inclusion efforts, and the growing adoption of digital technologies, all of which have created a favourable ecosystem.
Read More
Fulfilling Dreams of Owning Homes
We are a trusted player in India's affordable home loan market, particularly among low-income households that aspire to own their dream homes. We specialise in providing loans primarily to unserved and underserved segments, within the segments of Economically Weaker Section (EWS), Low-Income Group (LIG), and Middle-Income Group (MIG) customers. These loans play a crucial role in fulfilling customers' aspirations of owning their home.
Read More
Catering to Aspirations
The Indian two-wheeler industry is projected to maintain its growth momentum in the upcoming financial year, and we are well-positioned to capitalise on this trend by offering hassle-free Two-wheeler Loans. Our simplified documentation process and speedy loan decisioning ensure that customers can quickly and easily access financing for their two-wheeler purchases.
Read More
Enabling Accessibility to Banking Services
Our branch banking strategy is centred on attracting new-to-bank customers and offering them a range of banking solutions by leveraging products from various business verticals. Our branches are designed to serve as a customer's home branch, providing a personalised experience at every touchpoint. Additionally, our TASC team specialises in meeting the banking requirements of government departments,their Affiliated Entities, Institutions, Corporations, Educational Institutions, Hospitals, NGOs, Housing Societies, and Religious bodies through customised collection and payment solutions with the support of a dedicated team and state-of-the-art digital collection and payment solutions.
Read More
Growing our Portfolio and Scaling Up Competencies
Our goal is to offer our customers a comprehensive solution for their insurance and investment needs. We constantly expanded our product portfolio and improved our people and processes to serve customers.
Read More
Deepening Presence Across the Financial Sector, Corporate, and Government Sectors
The Financial Institutions & Government Banking Group (FIGB) plays a pivotal role in our Bank, encompassing a wide range of operations that contribute to institutional lending growth and accumulate liabilities from large institutional clients. This group manages the pan-India liability businesses of various institutions, including Banks, Cooperative Banks, Regional Rural Banks, Small Finance Banks, Payment Banks, Mutual Funds, Insurance entities, Government departments, Central & State Government Public Sector Undertakings, Quasi-Government bodies, Mid & Large Corporate entities, and similar entities.
Read More-
MicroBanking
Taking Banking to the Last Mile
The core focus of our initiatives in the MicroBanking vertical is to improve the lives of individuals in the underserved sector. We are deeply committed to our objective of ensuring financial inclusion for the unserved and underserved sectors by granting them access to comprehensive banking facilities. We have a nationwide customer base of over 6 Million, and we cater to their specific needs by offering thoughtfully crafted products that address their requirements for financial security, liquidity, and convenient banking services.
Read More -
Agriculture & Rural Banking
Serving the Unbanked Ecosystem
Our Agriculture & Rural Banking vertical remains dedicated to serving the unserved and underserved population. The unbanked rural centre (URC) branches are committed to enhancing the lives of customers by granting them access to a comprehensive range of financial services. The Rural Banking staff goes the extra mile by providing doorstep services, making it more convenient for customers and further improving their overall experience.
Read More -
MSME
Supercharging the Businesses of Bharat
In line with India's aspiration of becoming an economic superpower, MSMEs have emerged as a driving force, contributing close to 50% of the country's exports, one-third of its GDP, and employing nearly one-fifth of the workforce. This remarkable impact results from Government initiatives and schemes designed specifically for micro, small, and medium enterprises, complemented by entrepreneurship-focussed drives, financial inclusion efforts, and the growing adoption of digital technologies, all of which have created a favourable ecosystem.
Read More -
Affordable Housing
Fulfilling Dreams of Owning Homes
We are a trusted player in India's affordable home loan market, particularly among low-income households that aspire to own their dream homes. We specialise in providing loans primarily to unserved and underserved segments, within the segments of Economically Weaker Section (EWS), Low-Income Group (LIG), and Middle-Income Group (MIG) customers. These loans play a crucial role in fulfilling customers' aspirations of owning their home.
Read More -
Vehicle Finance
Catering to Aspirations
The Indian two-wheeler industry is projected to maintain its growth momentum in the upcoming financial year, and we are well-positioned to capitalise on this trend by offering hassle-free Two-wheeler Loans. Our simplified documentation process and speedy loan decisioning ensure that customers can quickly and easily access financing for their two-wheeler purchases.
Read More -
Branch Banking and TASC
Enabling Accessibility to Banking Services
Our branch banking strategy is centred on attracting new-to-bank customers and offering them a range of banking solutions by leveraging products from various business verticals. Our branches are designed to serve as a customer's home branch, providing a personalised experience at every touchpoint. Additionally, our TASC team specialises in meeting the banking requirements of government departments,their Affiliated Entities, Institutions, Corporations, Educational Institutions, Hospitals, NGOs, Housing Societies, and Religious bodies through customised collection and payment solutions with the support of a dedicated team and state-of-the-art digital collection and payment solutions.
Read More -
Third-Party Products
Growing our Portfolio and Scaling Up Competencies
Our goal is to offer our customers a comprehensive solution for their insurance and investment needs. We constantly expanded our product portfolio and improved our people and processes to serve customers.
Read More -
FIGB
Deepening Presence Across the Financial Sector, Corporate, and Government Sectors
The Financial Institutions & Government Banking Group (FIGB) plays a pivotal role in our Bank, encompassing a wide range of operations that contribute to institutional lending growth and accumulate liabilities from large institutional clients. This group manages the pan-India liability businesses of various institutions, including Banks, Cooperative Banks, Regional Rural Banks, Small Finance Banks, Payment Banks, Mutual Funds, Insurance entities, Government departments, Central & State Government Public Sector Undertakings, Quasi-Government bodies, Mid & Large Corporate entities, and similar entities.
Read More
