We are creating immense value throughout the ecosystem through the unwavering dedication of our field staff, constant innovation, rapid digital adoption, and the continuous growth of our deposit base. With a strong foundation in the lending business and an extensive range of technology enabled banking services, we are seizing vast opportunities and capitalising on them effectively.

In Group Loan offerings, the primary focus during the last financial year was on being compliant with the latest regulatory framework. This involved implementing RBI guidelines on Micro-Finance, as well as making changes to the Household Bureau and Household Income Model. Additionally, we introduced the GLOW single flow to streamline the process and ensure data uniformity across systems. We also implemented a process to extend the benefits of advance EMI payments to customers and introduced individual processing of loans through separate product codes. To address the customers' needs regarding sanitation and hygiene, we introduced Water and Sanitation (WATSAN) Loans, enabling customers to construct necessary sanitation facilities in alignment with the Swachh Bharat mission of the Indian government.

In our Individual Loan offerings, we provide various types of loans to cater to the evolving needs of our customers. These include Business Loans (working capital for retailers), Livestock Loans (for purchase and maintenance), and Home Improvement Loans (for renovation and repair work). The focus in FY 2022-23 was to strengthen the transition of Group Loan customers to Individual Loan customers, offering them better growth opportunities and prospects. We utilised data analytics and insights to create distinct gateways and treatments for repeat loan customers and introduced Pre-approved Loans. These initiatives ensured customer retention, streamlined processes, and provided hassle-free loans as a reward to loyal customers. Additionally, we introduced Top-up Loans for repeat customers to provide additional working capital. In the open market segment, our primary target was clusters and branches in urban and semi-urban areas, aiming to tap into the vast potential of business assets and income generation.

We have adopted seamless digitisation and cutting-edge technologies to stay ahead of the curve. We have even introduced numerous digital-driven products and encouraged our customers to migrate towards digital banking channels. One such innovation is Hello Ujjivan, India's first Voice-Visual-Vernacular mobile banking application. With its guided journeys, this application enables customers, especially those less familiar with technology, to fulfil their banking needs and enhance their digital banking experience. Hello Ujjivan is available in eight regional languages and English - Hindi, Marathi, Bengali, Tamil, Gujarati, Kannada, Oriya & Assamese. Leveraging artificial intelligence and machine learning, the application efficiently understands different dialects within a specific language. In FY 2022-23, Hello Ujjivan had already benefited over 97,000+ customers.

Our UPI-based payment acceptance solution, Ujjivan-Pay QR, gained significant traction with a distribution of more than 2.96 Lakhs+, empowering our customers to digitise their incomes. Around 21% of our customers opted for cashless channels to repay their loans this year. Our real-time mobile number update facility witnessed substantial growth, with approximately 7 Lakhs customers updating their mobile numbers. Moreover, our external cash points were also successfully utilised, accounting for 52% of repayments collected. We met the increasing credit needs of our customers by providing hassle-free loans in a timely manner, ensuring fulfilment of their financial requirements.

Key Achievements of FY 2022-23