Resolve, Readiness and Resilience were the three key anchors of our overall approach to ensure business continuity in the backdrop of an extremely challenging FY 2020-21.
As the crisis began to unfold, we put together a Quick Response Team (QRT) to ensure the safety and security of our teams. We also regularly engaged with our customers to identify their pain points and offer quick and hassle-free resolutions.
We ramped up our digital ecosystem to reassure customers of our preparedness. As the pandemic continued to cause widespread disruptions across the length and the breadth of the economy, we stayed resilient owing to the determined efforts of our teams, who delivered beyond the call of duty. Although the first half of the year presented huge hardships for us, our business revived in the second half, with a strong bounce back in both assets and deposit businesses and we ended the year on a positive note.
As we move on, we will continue to roll out more digital initiatives to enhance our processes, improve the quality, further diversify our portfolio and walk the extra mile with our customers as their most reliable banking partner.
y-o-y growth
y-o-y de-growth
(`18,411 Crores in FY 2019-20)
(`13,221 Crores in FY 2019-20)
(`14,153 Crores in FY 2019-20)
(10.8% in FY 2019-20)
(28.8% in FY 2019-20)
(`10,780 Crores in FY 2019-20)
(`4,724 Crores in FY 2019-20)
(`1,634 Crores in FY 2019-20)
FY 2020-21
19,396
FY 2019-20
16,077
FY 2018-19
11,608
FY 2017-18
8,954
21%
y-o-y growth 
FY 2020-21
3,203
FY 2019-20
2,504
FY 2018-19
1,733
FY 2017-18
1,644
28%
y-o-y growth
FY 2020-21
0.04
FY 2019-20
2.2
FY 2018-19
1.7
FY 2017-18
0.1
215 bps
y-o-y de-growth 
FY 2020-21
3,117
FY 2019-20
3,026
FY 2018-19
2,038
FY 2017-18
1,579
3%
y-o-y growth
FY 2020-21
1,729
FY 2019-20
1,634
FY 2018-19
1,106
FY 2017-18
861
6%
y-o-y growth
FY 2020-21
8
FY 2019-20
350
FY 2018-19
199
FY 2017-18
7
98%
y-o-y de-growth
FY 2020-21
15,140
FY 2019-20
14,153
FY 2018-19
11,049
FY 2017-18
7,560
7%
y-o-y growth
FY 2020-21
8,397
FY 2019-20
13,221
FY 2018-19
11,089
FY 2017-18
8,047
36%
y-o-y de-growth
FY 2020-21
13,136
FY 2019-20
10,780
FY 2018-19
7,379
FY 2017-18
3,772
22%
y-o-y growth
In the midst of such a huge humanitarian crisis, we at Ujjivan Small Finance Bank remained resilient, anchored by our core mission of serving our customers, and continued to ensure the welfare of our teams and business partners. Our business saw a rebound from the initial setback in the business observed in H1 FY21 due to COVID-19 lockdown and delivered a record high business volume in the Q4 FY21.
Nitin Chugh
MD & CEO
During the year, we concentrated on providing relief to the people affected by the pandemic and other natural calamities, besides supporting community and infrastructural development.
Know More
The Bank has a strong risk management framework in place to identify, mitigate and monitor material risks across all its functions.
Know More
Great Place To Work® Institute: Ranked 11th among ‘India’s Best Companies to Work For 2021’
Business Today - KPMG Best Bank and Fintech Jury Award 2020 in innovation, workforce and talent and enterprise resilience (qualitative) for Small Finance Bank category
Inclusive Finance India Awards 2020: Small Finance Bank for Achieving Financial Inclusion among SFBs
Annual Report 2020-21
